You don't like an item and want to return it? No problem. Just send it back to us within 30 days in new condition and in its original packaging. The easiest way to do this is described here:
1. Pack it well
Preferably in the original box, remove all old shipping labels to avoid confusion.
2. Fill out the return form
Please print out the return form, fill it in and put it in the parcel. If a printing is not possible, you can also enclose an informal letter with your address and the reason for return.
3. Download return label
Here you find the return label international. We charge a flat rate of 15 Euro for DHL returns. If your country is not mentioned in the list, please contact our service department at firstname.lastname@example.org
Packages larger than 120 x 60 x 60 cm and with more than 15 kg weight cannot be sent with this label. In this case, please contact our service department at email@example.com.
CLAIM / WARRANTY
If you have a claim about an item, please contact our customer service first. We will find a solution together with you. Please check here the details we need to treat your claim prior to contact us.
RETURN LABEL INTERNATIONAL