You don't like an item and want to return it? No problem. Just send it back to us within 30 days in new condition and in its original packaging. The easiest way to do this is described here:
1. Pack it well
Preferably in the original box, remove all old shipping labels to avoid confusion.
2. Fill out the return form
Please print out the return form, fill it in and put it in the parcel. If a printing is not possible, you can also enclose an informal letter with your address and the reason for return.
You can return with any post or parcel service, please make sure your parcel is sufficiently stamped/pre-paid. Unfree returns from abroad will not be accepted. Please address your parcel to:
GUNSAILS, Johannstraße 45, DE-66131 Saarbrücken.
For the return of bulky packages that exceed the postal dimensions (sails, masts, booms, etc.), please contact our Service Team.
CLAIM / WARRANTY
If you have a claim about an item, please contact our customer service first. We will find a solution together with you. Please check here the details we need to treat your claim prior to contact us.